Delivery Policy

Information for scheduling your delivery

  • Delivery from Monday to Saturday, 8am – 12am.
  • It is possible to choose any available delivery date until (ordering-day + 6).
  • If you place the order on Sunday, you can choose one of the following days for your delivery: the next Wednesday, Thursday, Friday, or Saturday.
  • If your chosen day for delivery is Wednesday, you may only be delivered on Thursday (Wednesday + 1) depending on our delivery capacity.

Ordering-day

Monday

Tuesday

Wednesday

 

You can choose one of these next days for delivery

Thursday, Friday, Saturday

Friday, Saturday, Monday

Saturday, Monday, Tuesday

 

You may be delivered on chosen date + 1, depending on our delivery capacity

Thursday + 1, Friday + 1, Saturday + 1

Friday + 1, Saturday + 1, Monday + 1

Saturday + 1, Monday + 1, Tuesday + 1

 

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Ordering-day

Thursday

Friday

Saturday

Sunday

You can choose one of these next days for delivery

Tuesday, Wednesday

Wednesday, Thursday

Wednesday, Thursday, Friday

Wednesday, Thursday, Friday, Saturday

You may be delivered on chosen date + 1, depending on our delivery capacity

Tuesday + 1, Wednesday + 1

Wednesday + 1, Thursday + 1

Wednesday + 1, Thursday + 1, Friday + 1

Wednesday + 1, Thursday + 1, Friday + 1, Saturday + 1

 

Fees

The goal is to deliver to the whole Luxembourg.

Currently, only Luxembourg city, Strassen & Bertrange postal code are accepted for automated fee calculation. 

Minimum order 25 €

No delivery

Order < 55 €

7.5 € delivery fee

Order >= 55 €

Free delivery

Our fee is calculated on the best effort basis.

Fresh products are collected every Monday to Friday. 

 

Information for receiving the parcel

The goal is to deliver to Luxembourg with flexibility.

Delivery address

We deliver to any address such as your home/office, or family members’/friends’ home/office.

When deliver to the office, please make sure you’ll be able to get the parcel.

Packaging

As we minimise the packaging and use kraft paper bags, please prepare your own reusable bags for transportation from office to home. Especially when you have big order (it means there can be more than one kraft paper bag) or have ordered bottled products.

Absences and refund

Make sure to leave your phone number on the check-out page. After 2 absences, you will be unfortunately charged a participating fee of 9€ for delivery. Also due to the perishable nature of products, if not delivered within the 2 delivery days of your choice, the order will not be refund.